At Nollyflix, movies are provided as digital streaming content through either a purchase or rental license. Because access to digital content is made available immediately after successful payment, all completed movie purchases and rentals are final and non-refundable.
By completing a transaction on Nollyflix, you acknowledge and agree to this Refund Policy.
1. No Refunds on Movie Purchases
Once payment for a movie purchase has been successfully completed and access to the content has been granted, the transaction cannot be cancelled, reversed, exchanged, or refunded.
A movie purchase provides you with a personal license to stream the movie through Nollyflix. It does not transfer ownership of the movie or its intellectual-property rights to you.
2. No Refunds on Movie Rentals
All movie rentals are final.
Once a rental payment has been completed and rental access has been activated, no refund will be issued, including where the customer:
- changes their mind;
- does not watch or finish the movie;
- allows the rental period to expire;
- experiences poor internet connectivity;
- uses an unsupported or incompatible device; or
- purchases or rents the wrong movie by mistake.
The applicable rental period will be displayed on the movie page or during checkout.
3. Technical Problems
If you successfully pay for a movie but cannot access it because of a verified technical problem originating from Nollyflix, please contact our support team.
Our first priority will be to restore your access or correct the technical issue rather than issue a refund.
Where access cannot reasonably be restored, Nollyflix may provide an alternative remedy at its discretion or as required by applicable law.
4. Duplicate or Incorrect Charges
If you believe you have been charged more than once for the same transaction, or there is an incorrect charge on your account, please contact Nollyflix Support with your transaction details.
Verified duplicate or erroneous charges may be reversed where appropriate.
5. Unauthorized Transactions
If you believe your payment method was used without your permission, contact Nollyflix Support and your payment provider immediately. We may request information required to investigate the transaction.
6. Third-Party Platforms
Where a purchase is processed through a third-party platform, payment provider, app store, or other service with its own mandatory refund rules, that platform's applicable rules may also apply.
7. Legal Rights
Nothing in this policy limits any refund, remedy, or consumer right that cannot legally be excluded under applicable law.
8. Contact Us
For payment or access-related issues, please contact Nollyflix Support and provide your account email, movie title, transaction reference, and a brief description of the issue.
By purchasing or renting a movie on Nollyflix, you confirm that you understand that digital-content transactions are generally final and non-refundable once access has been provided.